3 year warranty
That means drum-tec extend the manufacturer's guarantee period (usually 12 or 24 months) to a full 36 months period.
Commodity items such as drumheads, sticks Signs of use are only covered, if they occurred despite appropriate care or because of demonstrably bad workmanship.
For drum-pads from the drum-tec pro and pro-s series we give a 5 year warranty.
We need your invoice number or your customer number. Please contact our customer service team before you ship your gear to us. We can advise the next best possible step with you.
A product that is beyond repair can be exchanged for a new product by drum-tec. If the same item is not available, we are going to offer you an alternative product in the same price range or will refund the full amount you paid. That's right, even toward the end of your 3-year guarantee period. However this naturally applies to proper usage of the unit or article purchased.
If you have questions or if you would like to suggest improvements, we're always interested in customer informations and we will help you as best as we can. Please contact us.
drum-tec customer service